Effective date: 1st January 2024
POLICIES AND ETIQUETTE
STRICT 48 HOUR CANCELLATION POLICY!
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.
- Less than 24 hour notice will result in a charge of $25.
- “NO SHOWS” will be charged 25% of the reserved service amount.
- Any multiple services, combos or last minute bookings must be held with a credit card. A credit card "HOLD" transaction may be made on your credit card to reserve the appointment time.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping BLOW team members' schedules filled, thus better serving everyone. BLOW policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Thank you for viewing and supporting our policies criteria.
REFUND POLICY
THE EMPLOYEES DELIGHT IN PROVIDING YOU WITH EXCEPTIONAL SERVICE AND EXCELLENT CUSTOMER CARE.
We do not issue refunds on Salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected.
At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service; adjustments are made available to you at no cost only within the two of the initial service.
HAIR EXTENSION POLICY
Consultation required before any hair extension services
If a customer decides to move forward with the service, then:
EXTENSION REFUND POLICY
As with all hair extension services, there is NO refund due to the variables and nature of the work. Any service issues must be addressed at the time of service for correction.
If your service was not done as per the understanding from the consultation, an adjustment or redo service may be requested; (not and undo & redo) the unsatisfactory portion of the service free of charge within a 1 week period.
APPOINTMENT PREPARATION
Hair Extension Installation – please be sure your hair is shampooed, blown out and free of tangles and product – styling product will be added accordingly.
Need Hair Human Hair Extensions?
Be sure to let us know as soon as possible to ensure your hair order is placed in time for your visit. Normally 3-5 business days.
Need Additional Services?
Please notify us via email at [email protected] or call us at 07 5747242 if you would like to request additional services.
CONSULTATION AND CHEMICAL SERVICE POLICY
Having realistic expectations when coming in for a chemical process or service is very important. The following information is important to know if you are a client receiving one or more chemical services:
Colour history and the use of medications must be discussed when consulting with your stylist. If you are currently under the care of an MDGP/Specialist, it is (your) responsibility to research if colour services are compatible with any prescription medication or cancer treatment you are currently being treated with or have used before your colour appointment.
DOES THIS APPLY TO ME??
BELOW is a list of items to address with your colourist before your appointment - as these items may cause negative chemical reactions to the hair when mixed with salon chemicals services.
IT IS OUR PRIORITY TO CONDUCT THOROUGH CONSULTATIONS FOR ALL SERVICES PROVIDED THROUGH THE SALON, HOWEVER IT IS EACH CLIENT'S PERSONAL RESPONSIBILITY TO BE UPFRONT AND HONEST ABOUT THEIR HAIR HISTORY AND TO RESEARCH THE ITEMS LISTED ABOVE*. ANY DAMAGE CAUSED TO THE HAIR AS A RESULT OF UNDIVULGED INFORMATION DURING THE CONSULTATION
IS NOT THE RESPONSIBILITY OF THE SALON OR STYLIST.
POLICIES AND ETIQUETTE
STRICT 48 HOUR CANCELLATION POLICY!
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.
- Less than 24 hour notice will result in a charge of $25.
- “NO SHOWS” will be charged 25% of the reserved service amount.
- Any multiple services, combos or last minute bookings must be held with a credit card. A credit card "HOLD" transaction may be made on your credit card to reserve the appointment time.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping BLOW team members' schedules filled, thus better serving everyone. BLOW policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Thank you for viewing and supporting our policies criteria.
REFUND POLICY
THE EMPLOYEES DELIGHT IN PROVIDING YOU WITH EXCEPTIONAL SERVICE AND EXCELLENT CUSTOMER CARE.
We do not issue refunds on Salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected.
At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service; adjustments are made available to you at no cost only within the two of the initial service.
HAIR EXTENSION POLICY
Consultation required before any hair extension services
If a customer decides to move forward with the service, then:
- Hair extension consultation forms are filled out, and paperwork is reviewed.
- We match the colour and texture of hair extensions to the customer’s natural hair.
- A deposit is required to book the service.
- The remaining balance is due on the day of the service.
- Our service prices DO NOT include the cost of hair unless specified in a package/special deal.
- Human Hair is provided for purchase by the salon. Call to make sure we have in stock before your installation appointment
- We are not responsible for any hair purchased, in or outside our salon hair.
- All hair is done to your specifications and is non–refundable or exchangeable due to health code violations.
- Please allow adequate shipment time for any pre-ordered hair. Failure to do so will result in appointment cancellation.
- All payments for hair must be paid for before the hair order is placed.
- The appointment deposit can be made once your hair arrives.
- There is an additional charge for using more than two bundles/packs of hair and for double-tracking or triple-tracking.
EXTENSION REFUND POLICY
As with all hair extension services, there is NO refund due to the variables and nature of the work. Any service issues must be addressed at the time of service for correction.
If your service was not done as per the understanding from the consultation, an adjustment or redo service may be requested; (not and undo & redo) the unsatisfactory portion of the service free of charge within a 1 week period.
APPOINTMENT PREPARATION
Hair Extension Installation – please be sure your hair is shampooed, blown out and free of tangles and product – styling product will be added accordingly.
Need Hair Human Hair Extensions?
Be sure to let us know as soon as possible to ensure your hair order is placed in time for your visit. Normally 3-5 business days.
Need Additional Services?
Please notify us via email at [email protected] or call us at 07 5747242 if you would like to request additional services.
CONSULTATION AND CHEMICAL SERVICE POLICY
Having realistic expectations when coming in for a chemical process or service is very important. The following information is important to know if you are a client receiving one or more chemical services:
Colour history and the use of medications must be discussed when consulting with your stylist. If you are currently under the care of an MDGP/Specialist, it is (your) responsibility to research if colour services are compatible with any prescription medication or cancer treatment you are currently being treated with or have used before your colour appointment.
DOES THIS APPLY TO ME??
BELOW is a list of items to address with your colourist before your appointment - as these items may cause negative chemical reactions to the hair when mixed with salon chemicals services.
- Previously over-processed hair* by repeatedly layering dyes over porous pre-lightened hair.
- Taking prescription medication* that inadvertently alters the bonds of the hair (methotrexate, sulfa-based medications).
- Thermal damage* by over-use of hot tools.
- Using metallic dyes, salts, or minerals* (box dye) or "over mineralised well water" chemicals may cause a negative reaction to enlightenment services.
- Use of henna or vegetable dyes* chemicals may cause a negative reaction to enlightenment services.
- Permed or relaxed hair* chemicals may cause a negative reaction to enlightenment services.
IT IS OUR PRIORITY TO CONDUCT THOROUGH CONSULTATIONS FOR ALL SERVICES PROVIDED THROUGH THE SALON, HOWEVER IT IS EACH CLIENT'S PERSONAL RESPONSIBILITY TO BE UPFRONT AND HONEST ABOUT THEIR HAIR HISTORY AND TO RESEARCH THE ITEMS LISTED ABOVE*. ANY DAMAGE CAUSED TO THE HAIR AS A RESULT OF UNDIVULGED INFORMATION DURING THE CONSULTATION
IS NOT THE RESPONSIBILITY OF THE SALON OR STYLIST.